Refund policy
At Lumiopetz, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we’re here to help make things right. Our 30-day refund policy ensures that you have peace of mind when shopping with us. If you’re not completely satisfied with your purchase, you can return it within 30 days from the date of delivery for a full refund, as long as the item is in its original condition.
To initiate a return, please reach out to our customer service team at support@lumiopetz.com with your order number and the reason for your return. Our team will guide you through the process and provide you with instructions on how to ship the item back to us. Please note that return shipping costs are the responsibility of the customer, and items must be returned in their original packaging, unused, and in the same condition as when you received them.
Once we receive and inspect the returned item, we will notify you and process the refund to your original payment method within 5-7 business days. If you experience any issues with your product, such as defects or damage, please contact us immediately so we can resolve the issue with an exchange or refund. We strive to ensure that every customer is satisfied with their Lumiopetz purchase.
To initiate a return, please reach out to our customer service team at support@lumiopetz.com with your order number and the reason for your return. Our team will guide you through the process and provide you with instructions on how to ship the item back to us. Please note that return shipping costs are the responsibility of the customer, and items must be returned in their original packaging, unused, and in the same condition as when you received them.
Once we receive and inspect the returned item, we will notify you and process the refund to your original payment method within 5-7 business days. If you experience any issues with your product, such as defects or damage, please contact us immediately so we can resolve the issue with an exchange or refund. We strive to ensure that every customer is satisfied with their Lumiopetz purchase.