Shipping Policy

Lumiopetz aims to provide fast and reliable shipping to customers worldwide. We know how exciting it is to receive your new Jellyfish Lamp, and we do our best to ensure a smooth and timely delivery process. Once your order is placed, it will be processed within 2-3 business days. Our shipping times may vary depending on your location:

  • Domestic (USA): 5-7 business days
  • International: 10-15 business days
    Please note that during peak seasons, holidays, or special promotions, processing and shipping times may take longer than usual. Rest assured, we always strive to get your order to you as quickly as possible.
    Tracking Information: Once your order is shipped, we will provide you with a tracking number via email so that you can monitor the status of your delivery.
    Shipping Costs: Shipping costs are calculated at checkout based on the destination and the weight of the items purchased. Occasionally, we offer free shipping promotions on qualifying orders, so be sure to check for any active discounts.
    While we do everything in our power to ensure timely delivery, unforeseen circumstances such as customs delays, weather, or carrier issues may affect the delivery time. Lumiopetz is not responsible for delays caused by shipping carriers or international customs processes. However, our team is always available to assist you if any issues arise during the shipping process. For any questions or concerns, please contact us at support@lumiopetz.com.